Privacy policy

Last updated 13 November 2026

Who we are

This website, theorg.uk, is run by TheOrg, a UK and global community of estate agents. The data controller for personal information collected through this website, our emails and our events is TheOrg, run by James Hughes and Jonathan Woods (“we”, “us”).

If you have any questions about this policy or your information, email [email protected].

What we collect

• When you contact us by email, through the buttons on this website or through a form on this website: your name, email address, phone number, your message and anything else you choose to tell us, such as where you work and your current situation.
• When you book an event: our tickets are booked through Eventbrite, which shares your booking details with us as the organiser (usually your name, email address and ticket details, plus any questions answered at booking).
• When you subscribe to our newsletter: your first name, email address and what best describes you (for example, an estate agent or a potential sponsor). Like most email services, ours may record whether an email is opened and which links are clicked, so we can improve the newsletter.
• At our events: we take photos and video, which may include you.
• When you visit this website: our hosting provider processes technical information such as your IP address and browser details to deliver and protect the site. See our cookie policy.

Why we use it, and our lawful bases

• To reply to you and arrange a chat or coffee: our legitimate interests in responding to people who get in touch.
• To run our events, including managing bookings, sending event information and reminders, and following up about the event you attended: to fulfil your booking, and our legitimate interests in running good events.
• To send our newsletter and event updates: your consent. You can withdraw it at any time by using the unsubscribe link in any email or by emailing us.
• To share event photos and video on this website and our social channels: our legitimate interests in showing what our community does. If you’d rather not appear, tell us at the event or email us and we’ll remove you from anything we control.
• To keep this website secure and working: our legitimate interests.
• To meet our legal obligations, where the law requires us to keep or share information.

How long we keep it

• Enquiries and conversations: for up to two years after our last contact with you, unless we go on to work together.
• Event bookings: for up to two years after the event.
• Newsletter subscriptions: until you unsubscribe. After that we keep only your email address on a “do not email” list, so we don’t contact you again by mistake.
• Event photos and video: for as long as they are useful to show our community, unless you ask us to remove them.

Who we share it with

We never sell your personal information, and we don’t share members’ or subscribers’ contact details with sponsors or other third parties for their own marketing.

We use trusted service providers (“processors”) who handle information on our behalf and only on our instructions, including:

• our email provider, for sending and receiving email;
• our CRM and email marketing platform, for managing enquiries and sending the newsletter;
• Eventbrite, for event ticketing;
• Cloudflare, for hosting this website.

If you decide to join eXp with TheOrg, we’ll share the details needed for your application with eXp Realty, with your agreement. We may also share information if the law requires it.

Some of our providers store information outside the UK. Where they do, we rely on safeguards recognised under UK data protection law, such as adequacy regulations or approved contract terms.

Your rights

Under UK data protection law (the UK GDPR and the Data Protection Act 2018) you have the right to:

• ask for a copy of the personal information we hold about you;
• ask us to correct information that is wrong or incomplete;
• ask us to delete your information;
• ask us to restrict how we use your information;
• object to how we use your information, including an absolute right to object to direct marketing;
• ask us to transfer information you gave us to another organisation, where that applies;
• withdraw your consent at any time, where we rely on consent.

To use any of these rights, email [email protected]. We’ll reply within one month. There’s normally no charge.

Complaints

If you’re unhappy with how we’ve handled your information, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator, at ico.org.uk/make-a-complaint or on 0303 123 1113.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it last changed.